The virtual costumer : a new paradigm for improving customer relations in libraries and information services /
The virtual costumer : a new paradigm for improving customer relations in libraries and information services /
International Federation of Library Associations and Institutions.
- Munchen : International Federation of Library Associations and Institutions, 2005.
- 385 p. : tables, charts ; 21 cm.
3598218451
IFLA--Meeting--2004
Libraries and readers
The virtual customer--Education and training
Library--Management and marketing services
IFLA 025.5 2005
3598218451
IFLA--Meeting--2004
Libraries and readers
The virtual customer--Education and training
Library--Management and marketing services
IFLA 025.5 2005
