Defusing the angry patron : a how-to-do-it manual for librarians /
Rubin, Rhea Joyce
Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin. - 2nd ed. - New York : Neal-Schuman, 2011. - 125 p. ; 28 cm.
9781555707316
Anger
Conflict management
Interpersonal communication--United States
Library users--United States
Customer services --United States
Public services (Libraries)--United States
Z 711 / R79D 2011
Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin. - 2nd ed. - New York : Neal-Schuman, 2011. - 125 p. ; 28 cm.
9781555707316
Anger
Conflict management
Interpersonal communication--United States
Library users--United States
Customer services --United States
Public services (Libraries)--United States
Z 711 / R79D 2011