Customer service : skills for success /
Lucas, Robert W.
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Singapore : McGraw-Hill, 2009. - 294 p. : ill. ; 25 cm.
9780071277501
Customer services
HF 5415.5 / L82C 2009
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Singapore : McGraw-Hill, 2009. - 294 p. : ill. ; 25 cm.
9780071277501
Customer services
HF 5415.5 / L82C 2009