TY  - BOOK
AU  - Solomon,Micah
TI  - High-tech, high-touch customer service : : inspire timeless loyalty in the demanding new world of social commerce 
SN  - 9780814417904
AV  - HF 5415.5  S62H 2012
PY  - 2012///
CY  - New York : 
PB  - Amacom, 
KW  - Social media
KW  - Customer loyalty
KW  - Customer services
KW  - Technological innovations
ER  -