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		Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin. by Rubin, Rhea Joyce Edition: 2nd ed. Material type: Text; Format: print Language: English Publisher: New York : Neal-Schuman, 2011 Availability: Items available for loan: National Assembly Library of Thailand (1)Call number: Z 711 R79D 2011. Place hold Add to cart (remove)
		The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. by Laughlin, Sara Wilson, Ray W Material type: Text; Format: print Language: English Publisher: Chicago : American Library Association, 2008 Availability: Items available for loan: National Assembly Library of Thailand (1)Call number: Z 678 L34Q 2008. Place hold Add to cart (remove)

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