| 000 | 00647nam a22002177a 4500 | ||
|---|---|---|---|
| 999 |
_c73718 _d73718 |
||
| 005 | 20210325213322.0 | ||
| 008 | s2009 eng d | ||
| 020 | _a9780071277501 | ||
| 040 | _aNALT | ||
| 041 | _aeng | ||
| 050 |
_aHF 5415.5 _bL82C 2009 |
||
| 100 | 1 |
_aLucas, Robert W. _934561 |
|
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a4th ed. | ||
| 260 |
_aSingapore : _bMcGraw-Hill, _c2009. |
||
| 300 |
_a294 p. : _bill. ; _c25 cm. |
||
| 650 | 0 |
_aCustomer services _927321 |
|
| 850 | _aNALT | ||
| 942 |
_cGB _2lcc |
||